Should you ever face a problem with your site and be incapable of tackling it, ask the web hosting provider’s technical support team to assist you to get the website back online. A prompt solution would be the most favorable scenario, but a lot of companies respond within twenty four hours or even more, especially if you are dealing with a hosting reseller. Even if the problem can be easily sorted out, your site may not work correctly or it may not be accessible at all for an extended interval, so you may lose prospective clients since it is highly unlikely that anybody will revisit a website that is broken. Because of this, you need to make certain not only that you can reach your hosting company, but also that they can answer and help you in a well-timed manner. If an app update doesn’t go as planned or you delete something by accident, for example, the website should be fixed quickly so as to avoid protracted unavailability.

One-Hour Response Guarantee in Cloud Website Hosting

With a cloud website hosting from us, you can forget about waiting around for hours on end, or even all day, to receive a reply to a support ticket or an email. Irrespective of when you contact us, we’ll help you within only one hour with any technical and sales enquiries that you might have. The fact is, our real reaction time rarely surpasses 20 to 30 minutes. As we’re on duty 24 hours a day, 7 days a week, 365 days a year, you will always receive support in a timely fashion and we understand exactly how critical that is in the digital era. Soon after you contact us, we will reply to your enquiries. In case you stumble upon any technical problem, we’ll resolve it instead of you, or we’ll provide you with all the required information if there is something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because of the fact that we understand just how essential it is to obtain well-timed assistance, we guarantee that you’ll never have to wait around for more than 1 hour to receive a response to any trouble ticket that you send from your semi-dedicated server CP. In fact, you will rarely have to wait around for more than 20-30 minutes and this is valid for any query regardless of what its nature is – billing, technical or general. What is more, our client and tech support team is available to you 24 hours a day, 7 days a week, 365 days a year, which goes to say that even if you post a ticket during official holidays, you will invariably obtain a lightning-fast reply, which will contain the answer to a question, the solution to a problem or the info required to sort out an issue yourself – in case there’s something that you need to do on your end. If you use our services, you won't ever have to waste a whole day hanging around awaiting a response like you would with a lot of other providers.