One-Hour Response Guarantee in Cloud Website Hosting
With a cloud website hosting from us, you can forget about waiting around for hours on end, or even all day, to receive a reply to a support ticket or an email. Irrespective of when you contact us, we’ll help you within only one hour with any technical and sales enquiries that you might have. The fact is, our real reaction time rarely surpasses 20 to 30 minutes. As we’re on duty 24 hours a day, 7 days a week, 365 days a year, you will always receive support in a timely fashion and we understand exactly how critical that is in the digital era. Soon after you contact us, we will reply to your enquiries. In case you stumble upon any technical problem, we’ll resolve it instead of you, or we’ll provide you with all the required information if there is something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because of the fact that we understand just how essential it is to obtain well-timed assistance, we guarantee that you’ll never have to wait around for more than 1 hour to receive a response to any trouble ticket that you send from your semi-dedicated server CP. In fact, you will rarely have to wait around for more than 20-30 minutes and this is valid for any query regardless of what its nature is – billing, technical or general. What is more, our client and tech support team is available to you 24 hours a day, 7 days a week, 365 days a year, which goes to say that even if you post a ticket during official holidays, you will invariably obtain a lightning-fast reply, which will contain the answer to a question, the solution to a problem or the info required to sort out an issue yourself – in case there’s something that you need to do on your end. If you use our services, you won't ever have to waste a whole day hanging around awaiting a response like you would with a lot of other providers.