The accessibility to the customer and technical support that a cloud website hosting company offers can tell you a lot about the services they provide too. In case you're allowed to use just e-mails and / or tickets, you have most likely found some reseller and not the actual hosting provider. If this is the case, you'll probably have to wait for a few days to have an issue resolved as the reseller may not be checking their communication on a regular basis or they may need to get hold of the actual hosting company for extra help. If the provider offers you different ways of communication with quick response time which are available anytime, they are almost certainly the top provider, not a reseller. Which means that you will take advantage of well-timed assistance and high quality support since they will have direct access to the servers where your account will be created. Regardless of the trouble - technical or sales, it's always better to get in touch with your hosting company directly via your preferred way of communication.

24/7 Customer Support in Cloud Website Hosting

The customer and tech support services for all of our cloud website hosting packages are twenty-four-seven, so you can forget all about waiting for a couple of days to receive assistance. If you aren't our client yet, you can give us a call, chat with a representative or send an email. If you currently have an account, you'll be able to open a support ticket in addition to the other three options for communication. You are able to pick the most appropriate way to contact us depending on where you are or the device you are using. We can easily help you for more or less any hosting-related query that you may have or problem that you could experience and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you may open a ticket, but even in this situation the maximum reply time will never exceed one hour.

24/7 Customer Support in Semi-dedicated Hosting

You're able to try our support services even before you obtain a semi-dedicated server account from us since we have phone and online chat support for billing, pre-sales and common questions. Our representatives will help you find the right plan or provide you with details about our servers, to check if the system requirements for your websites are met. If you're an existing client, you can also get in touch with us via e-mail or via our ticketing system, which is accessible from the Hepsia web hosting Control Panel. We guarantee that when you employ any of these 2 ways of communication, you'll receive a response within less than an hour and that’s 24/7, which includes weekends and official holidays. In case you've used the web hosting services of other companies, even large ones, you are able to compare the reply time because it ordinarily takes a whole day for them to address a ticket.

24/7 Customer Support in VPS Hosting

Using our Linux VPS hosting services, you will not have to wait for more than an hour to get support for any problem that you may experience regarding the server or the software that comes pre-installed with it. We warrant this short reply time for all of the tickets which you open via your billing Control Panel or email messages which you send to our tech support team. Furthermore, we have local phone numbers in a number of countries globally plus a live chat service where we are able to assist you with pre-sales, billing and basic questions. Customer and tech support is available 24/7/365 using the numerous methods of communication, so whatever your question or issue is, there's always someone to help you out without delay. When you need help with third-party software, that you cannot deploy or which gives you troubles, you can benefit from the Managed Services upgrade package that we provide for all of our VPS plans.

24/7 Customer Support in Dedicated Web Hosting

All of the dedicated server packages that we provide include 24/7 support via numerous methods of communication and with a 1-hour maximum answer time warranty. If you want to find out more about the plans or you have various general or billing questions, you'll be able to phone one of the local numbers we have around the globe or you may use our live chat support and consult with a live representative. For entirely technical issues that require assistance from a tech support person or an administrator, you will be able to open a ticket from your billing Control Panel or you can send an email message, as all these channels are more appropriate to track a particular matter. The reply time for them rarely surpasses 30 minutes, which means that you can forget all about waiting for a full day to get assistance. Our support service is available for any kind of server-related issues, which includes the pre-installed software. When you need assistance for third-party apps, you can consider ordering the Managed Services upgrade that we offer with all of the packages.